2021 GLW Program (1)

Gail L. Warden Leadership Excellence Award T H E N A T I O N A L C E N T E R F O R H E A L T H C A R E L E A D E R S H I P P R E S E N T S T H E N O V E M B E R 1 6 , 2 0 2 1 É L E V É , 4 2 N D F L O O R S W I S S Ô T E L | C H I C A G O DIAMOND & CHAMPION PARTNERS & CORPORATE MEMBERS ALLIES MEDIA SPONSOR AON GLOBO Memorial Health Michigan Health & Hospital Association EVENT SPONSORS EVENT SPONSORS Gallagher Rosalind Franklin University of Medicine & Science The John A. Hartford Foundation SUPPORTERS PROGRAM 5 : 3 0 P M 6 : 0 0 P M - 7 : 0 0 P M 7: 0 0 P M - 7 : 1 5 P M 7 : 1 5 P M 8 : 0 0 P M 8 : 1 0 P M 8 : 2 5 P M 8 : 3 0 P M - 9 : 0 0 P M R E G I S T R A T I O N R E C E P T I O N & H O S T E D B A R W E L C O M E & O P E N I N G R E M A R K S F a w n L o p e z , P u b l i s h e r & V i c e P r e s i d e n t , M o d e r n H e a l t h c a r e J i l l S c h w i e t e r s , B o a r d C h a i r , N C H L D I N N E R I N T R O D U C T I O N O F 2 0 2 1 A W A R D R E C I P I E N T R o d H o c h m a n , M D , P r e s i d e n t & C E O , P r o v i d e n c e S t . J o s e p h H e a l t h A W A R D R E C I P I E N T ' S R E M A R K S M a u r e e n B i s o g n a n o , P r e s i d e n t E m e r i t a & S e n i o r F e l l o w , I n s t i t u t e f o r H e a l t h c a r e I m p r o v e m e n t C L O S I N G R E M A R K S L e A n n S w a n s o n , C E O , N C H L D E S S E R T B A R & C H A M P A G N E T O A S T Dear Colleagues, Welcome to the National Center for Healthcare Leadership’s (NCHL) 2021 Gail L. Warden Leadership Excellence Award dinner. For the past 15 years, NCHL has been hosting this event to celebrate the achievements of some amazing leaders who have forged new paths and made an impact on the healthcare community. We are pleased to be able to convene in person after many months of facing unprecedented challenges because of COVID-19. One thing the pandemic has illuminated is the importance of great leaders, so it is fitting that we are finally able to come together to pay tribute to one of those great leaders. This award was named in honor of Gail L. Warden, founding chairman of NCHL, president emeritus of Henry Ford Health System, and one of healthcare’s foremost leaders. This distinction recognizes his remarkable accomplishments as an innovator in healthcare delivery, community wellness, and health policy and as a mentor and inspiration to future generations. This enduring tribute is in recognition of Gail’s leadership legacy. NCHL is pleased to bestow this year’s award to Maureen Bisognano, president emerita and senior fellow of the Institute for Healthcare Improvement. Ms. Bisognano has changed the healthcare quality journey in the US and abroad, and she epitomizes the very essence of this award as demonstrated through her commitment to advancing patient-centered care, influencing the development of women in healthcare leadership, and transforming the patient safety movement across the world. She joins an amazing group of healthcare leaders who have received this award, and we are pleased to welcome her to the circle of leaders. Thank you for joining us this year and for your continued support of NCHL’s work and mission. We hope you enjoy the evening reconnecting with colleagues, making new connections, and celebrating the success and achievements of a great leader. Sincerely, Jill Schwieters, NCHL Board Chair LeAnn Swanson, CEO, NCHL BOARD OF DIRECTORS Board Chair: Jill Schwieters, CEO, JAS & Associates Jeanne Armentrout, Executive Vice President & CAO, Carilion Clinic Bob Clarke, Chairman, Furst Group/NuBrick Partners Richard O. Davis, PhD, CEO, Henry Ford Hospital & Senior Vice President, South Market, Henry Ford Health System David Ertel, CFO, Vizient, Inc. Carrie Harris-Muller, Senior Vice President and Chief Population Health Officer, OhioHealth Ann Hines, Executive Vice President, Human Resources, Sodexo Healthcare – North America M. Michelle Hood, Executive Vice President & COO, American Hospital Association Christy Harris Lemak, PhD, Chair, Department of Health Services Administration, University of Alabama at Birmingham Beverly Malone, PhD, President and CEO, National League for Nursing Jessica Melton, President, Suburban Hospital, Johns Hopkins Medicine Joseph (Joe) Moscola, Executive Vice President, Enterprise Management, Northwell Health Barbara Ralston, Senior Consultant, Strategic Development, Dignity Health International John Talaga, Executive Vice President & General Manager, Healthcare, Flywire NCHL STAFF LeAnn Swanson, MPH, Chief Executive Officer Brandy Blanton, MLit, Research Coordinator, USCIPP Soleh Dermawan, Accountant Jarrett Fowler, MPPA, Director, USCIPP Alia Ibrahim, Manager, USCIPP Jen Kvasnicka, MHA, Program Manager, NCAF Callie Lambert, Research Manager Meghan Nousaine, MPH, Director, Communications & Membership Melanie Standish, MS, Program Manager, LENS GAIL L. WARDEN LEADERSHIP EXCELLENCE AWARD SELECTION COMMITTEE MISSION Dedicated to advancing healthcare leadership and organizational excellence by building diverse, inclusive, and collaborative relationships in the US and abroad. VALUE NCHL is widely recognized as the premier source for evidence-based healthcare leadership practices, cultivating communities for peer collaboration across organizations, and collectively developing industry models and benchmarks to improve healthcare. Chair: Jill Schwieters, JAS & Associates & Board Chair, NCHL Nancy Howell Agee, Carilion Clinic David Ertel, Vizient, Inc. Rod Hochman, MD, Providence and 2019 Gail L. Warden Leadership Excellence Award Joe Moscola, Northwell Health Brian Peters, Michigan Health and Hospital Association Beverly Malone, PhD, National League for Nursing, 2020 Gail L. Warden Leadership Excellence Award Carrie Harris-Muller, Ohio Health Ann Hines, Sodexo Tom Priselac, Cedars-Sinai MAUREEN BISOGNANO 2021 GAIL L. WARDEN LEADERSHIP EXCELLENCE AWARD WINNER President Emerita and Senior Fellow at the Institute for Healthcare Improvement (IHI) Maureen Bisognano, president emerita and senior fellow, Institute for Healthcare Improvement (IHI), previously served as IHI’s president and CEO for five years, after serving as executive vice president and COO for 15 years. She is a prominent authority on improving healthcare systems, whose expertise has been recognized by her elected membership to the National Academy of Medicine (IOM), among other distinctions. Ms. Bisognano advises healthcare leaders around the world, is a frequent speaker at major healthcare conferences on quality improvement, and is a tireless advocate for change. She is also an instructor of medicine at Harvard Medical School and a research associate in the Brigham and Women's Hospital Division of Social Medicine and Health Inequalities. She chairs the Advisory Board of the Well Being Trust, co-chairs the Massachusetts Coalition for Serious Illness Care with Dr. Atul Gawande, and serves on the boards of the Commonwealth Fund, Indiana University Health, and Nursing Now. Ms. Bisognano is the past president of the Healthcare Executive Study Society (HESS) and is a leader of the global movement on person-centered care, What Matters to You? She has chaired the National Academy of Medicine Membership Section on Health Services, Administration, and Research for the last two years. Prior to joining IHI, she served as CEO of the Massachusetts Respiratory Hospital and senior vice president of The Juran Institute. Education: 1973 - Diploma - Quincy City Hospital School of Nursing 1974 - A.S. - Quincy College 1980 - B.S. - University of the State of New York (Nursing) 1982 - M.S. - Boston University (Nursing Administration) Licensure and Certification: Massachusetts Board of Registration in Nursing Academic Appointments: 1997 - present - Course Director and Instructor in Health Policy and Management, Harvard School of Public Health 2006 - present - Instructor of Medicine, Harvard Medical School 2007 - present - Research Associate in the Division of Social Medicine and Health Inequalities at the Brigham and Women’s Hospital. Honors / Distinctions: 2008, Elected Member, National Academy of Medicine 2015, Honorary Fellow, American College of Healthcare Executives 2018, Senior Healthcare Executive of the Year, American College of Healthcare Executives (Massachusetts Chapter) BOUNDARYLESSNESS An Interview with Maureen Bisognano At a time when there was no national way to measure healthcare quality, and practices were not shared transparently across systems, Maureen Bisognano was not afraid to ask the question, “Is healthcare quality good?” Just a few short weeks into her career as a CEO, Maureen and a group of other CEOs took a risk and went to other industries to understand how quality was measured. Maureen was sent to Florida Power & Light, and it was there where she learned how to embark on a quality improvement project. “Within 6 months I had dramatically improved nursing staffing, eliminated agency nursing, improved morale of the nursing staff, improved physician and nurse relationships, improved patient satisfaction, and saved a couple million dollars.” Without the electricians, Maureen would have taken a completely different approach. “They taught me with a lot of humility to go outside of the current system and harvest best practices. And that has been a hallmark of my career – going outside of healthcare and then bringing in an idea from another industry.” Shortly after the CEO group went on a quest to gather quality knowledge from other industries, the Institute for Healthcare Improvement (IHI) was born. This story represents the essence of Maureen Bisognano’s leadership within the healthcare industry. She exemplifies what she calls “boundarylessness” – a concept that refers to leaders who value shared knowledge and eliminate boundaries to achieve an organization’s shared mission. Throughout her career, Maureen has combined her spirit of collaboration with her passion for storytelling and humble leadership, to advance the healthcare sector. These values are demonstrated through Maureen’s mentorship of dozens of healthcare executives and clinical leaders in the US and around the world. As a leader and mentor, Maureen kept an open-door policy with the fellows brought in by IHI. She encouraged young leaders to share their ideas, freely listen to conversations, and learn. Maureen emphasized the importance of creating a mentor- mentee relationship that is both human and rewarding. Since the start of COVID-19, she has mentored more leaders than ever before, especially women, for whom she would like to encourage to speak up and have a voice. “Curiosity, ideas, and voice helped me to think about the kind of changes we needed to make. Going through my career I kept seeing the breaks in the system and the power of change.” Maureen was COO of IHI for 15 years before becoming the CEO. In transitioning into this position, she deeply understood the IHI culture, the work ahead, the business model, and the impact they made on the healthcare industry. As CEO of IHI, Maureen was responsible for flipping the paradigm from provider centricity to patient-centeredness. Through invited speaking opportunities, Maureen was able to communicate the idea of asking “What matters to you?” as the core of the healthcare provider's professional perspective. “What we are finding is that when we ask, ‘what matters to you?’, 67 percent of the time clinicians changed their plan of care in at least one way, and 80 percent of clinicians say that they learn something about their patient that they never knew.” Maureen uses the question “What matters to you?” in her own day-to-day leadership. Focusing on the workforce has been one of the most gratifying elements of her work with IHI. She highlights that she used to believe that treating every employee the same was the basis of excellent leadership – but she now realizes that excellent leaders are understanding what is most important to each of their employees. Continued on next page. “BOUNDARYLESSNESS” – A CONCEPT THAT REFERS TO LEADERS WHO VALUE SHARED KNOWLEDGE AND ELIMINATE BOUNDARIES TO ACHIEVE AN ORGANIZATION’S SHARED MISSION. As Maureen looks to the future of healthcare, she says, “We need to innovate and improve every day.” She says the biggest challenge we face right now is trying to innovate while being constrained by payment systems. “We need systems that focus on the quadruple aim: better care, lower costs, health for our communities, and joy in work. Right now, we have visions of this system, but the payment systems are holding us back.” To meet these grand challenges, Maureen suggests that current leaders need to prepare the next generation of leaders for the future and do so in a humble way. Both young leaders and seasoned leaders have much to learn from each other. “If we are going to get the pace of change that we need, we need to collaborate.” Maureen expresses that although it may be uncomfortable to get in the room with competitors to problem solve, we need to do so to be part of the solution. This does not only include hospital and health system leaders but leaders within the community. When asked about the legacy she hopes to leave for the future, Maureen hopes that people will see the legacy of “what matters to you” and hopes that compassion and kindness change the way leaders lead and that caregivers care. “Leading with compassion and kindness are critical. I do hope that we move our system from just designing care in a board room, to co-producing health and care in the community.” She recommends that young leaders should “go out and see.” They should spend time in a patient’s home, try to schedule an appointment in their own system, and understand the perspective of those receiving care. Maureen also emphasized that leaders now and in the future need to take care of themselves. “You can’t give what you don’t have,” she says. Leaders need to continuously develop their knowledge, connect with those receiving care, and maintain their curiosity. Most importantly, she recommends that leaders ask themselves and others, “What matters to you?” When we all reconnect with our purpose, we are one step closer to re-envisioning quality care for all. BOUNDARYLESSNESS An Interview with Maureen Bisognano, Continued http://www.nchl.org national-center-for-healthcare-leadership National Center for Healthcare Leadership 17 N State St Suite 1530, Chicago, IL 60602