Account Training Rep Flyer 072518

BY THE NUMBERS Percentage of members surveyed who rated the program's value above average 1,600 Number of students enrolled in the training program TRACKS OFFERED Natural Gas Basics is a primer covering basic energy concepts and an introduction to how the utility operates & earns revenue. The individual units cover a wide range of subject matter including metering, piping and safety, and basic knowledge needed by new/newer customer representatives and operations staff. Residential provides a detailed review of the natural gas appliances and systems found in homes. EE strategies and certification programs are included in this track as well as conversion strategies and builder relationships. Commercial I addresses the broad array of gas equipment and systems for commercial and institutional customers, as well as green certification programs, building automation, environmental considerations, consultative sales, and life-cycle costing. Commercial II examines specific commercial sectors such as supermarkets, office buildings, and restaurants to identify opportunities to both increase and grow gas load, and increase energy efficiency through the application of natural gas strategies. Account Rep Training Program ESC’s comprehensive Account Rep Training Program enhances the capabilities and success of utility staff in customer relationship management, sales and marketing, and application of end use natural gas equipment and systems. The program is suitable for: • veteran marketing and sales staff • account reps with limited natural gas experience • new hires to the utility • customer call center reps • operations staff The program currently offers four different tracks, each containing a dozen or more training units. Each training unit consists of a recorded presentation, a handout of course material, and an on-line test. Access to the individual units is available 24/7 on the ESC website. One Professional Development Hour is earned for each unit completed, and ESC issues a Certificate of Completion for each track completed. TESTIMONIALS Using ESC industry knowledge and expertise helps bring our sales consultants up to the technical level appropriate for their jobs. -ENBRIDGE This training is critical to ensure our field sales representatives have the core fundamentals of technology to help customers. It's also important to understand how to sell and communicate with customers and not just be an order taker. -SPIRE ENERGY 50% of our new staff is new to the energy industry; we view this product as integral to new hire training. -DTE ENERGY Dave Weiss P: 202-824-7153 E: DWeiss@@ESCenter.org Eric Burgis P: 610-796-1946 E: [email protected] CONTACT US: 41 Number of ESC members subscribing to one or more training programs UTILITIES