Customer Care Workshop Agenda

Hosted By: CenterPoint Energy When: August 13-15, 2019 Where: CenterPoint Energy’s Foodservice Learning Center 700 Linden Ave. West Minneapolis, MN 55403 About: Join us in Minnesota, the land of 10,000 lakes, for the 2019 Customer Care Workshop. Learn what’s new in the foodservice industry by watching manufacturer demos; listening to panel discussions & other presentations; & network with your peers & others from the industry. Registration: Coming in early June Hotel Accommodations: Homewood Suites by Hilton Minneapolis - St. Louis Park at West End 5305 Wayzata Blvd. Saint Louis Park Minnesota 55416 *Group Room Block Coming in Early June GFEN/NA CUSTOMER CARE WORKSHOP TUESDAY, AUGUST 13TH 4:30PM-4:45PM Boarding Buses at Hotel 4:45PM-5:30PM Travel to Lake Minnetonka 5:45PM-9:00PM Dinner Cruise on Lake 9:00PM-9:30PM Transportation Back to Hotel WEDNESDAY, AUGUST 14TH 8:30AM-9:00AM Transportation to Foodservice Learning Center 9:00AM-9:15AM Welcome and Opening Remarks 9:15AM-9:45AM Manufacturer Edu: Breakfast Demo 9:45AM-10:00AM GFEN/NA Highlights 10:00AM-10:30AM What’s Cooking in MN Restaurant Association 10:30AM-11:15AM End User Panel Discussion 11:15AM-11:30AM Break 11:30AM-12:00PM Foodservice 101 12:00PM-12:30PM Manufacturer Edu: Lunch Demo 12:30PM-1:00PM How Products Get to the Customer 1:00PM-1:45PM Dealer & Manufacturer Rep Panel Discussion 1:45PM-2:00PM Break 2:00PM-2:30PM Manufacturer Edu: Monitoring Technology 2:30PM-3:00PM Recipe for Setting Up a Successful Demo Kitchen: Part 1 3:00PM-3:30PM Recipe for Setting Up a Successful Demo Kitchen: Part 2 3:30PM-4:00PM Manufacturer Edu: Appetizer Demo 4:00PM-4:45PM Transportation to Hotel 4:45PM-5:45PM Break at Hotel 5:45PM-6:00PM Board Buses at Hotel 6:00PM-6:30PM Transportation to Surly Brewing Co. 6:30PM-9:30PM “Brews & Chews” – Brewery Tours & Reception 9:30PM-10:00PM Transportation to Hotel THURSDAY, AUGUST 15TH 8:30AM-9:00AM Transportation to Foodservice Learning Center 9:00AM-9:30AM Manufacturer Edu: Breakfast Demo 9:30AM-10:00AM Energy Recovery Dishwashers 10:00AM-10:45AM Designer & Consultant Panel Discussion 10:45AM-11:00AM Break 11:00AM-11:30AM Manufacturer Edu 11:30AM-12:00PM Manufacturer Edu: Lunch Demo 12:00PM-12:15PM Closing Remarks/Evaluation GFEN/NA CUSTOMER CARE WORKSHOP AUGUST 13 TH -15 TH AGENDA